Strong ongoing support is critical to the success of any CRM implementation. StayinFront offers a full range of support services that provide added value and strong industry expertise. Whether you choose StayinFront to manage all of your support services or portions of it, we offer a partnership that maximizes your return on investment.

Client Support

The StayinFront Client Support Team provides a single point of accountability throughout the implementation, as well as the operational phases, of a CRM project.

To ensure smooth ongoing operation, our Client Support Team will accurately communicate and provide expert advice throughout the life of the CRM system.

System Implementation
As your single point of accountability, Client Support provides initial and ongoing project management and develops tools that enable you to better manage your organization overall.

Scoping Sessions
Scoping sessions are conducted to define client-specific business requirements. Specification documents outline the system details and are used as a guide to development.

Project Plan
Provides a thorough plan of each project including timeframes, milestones, start and end dates and resource coordination.

Validation
Client Support ensures system acceptance by testing the new system against the original specification documents.

Rollout
Management of system rollout to make certain implementation goes smoothly and user adoption of your StayinFront system is maximized.

Ongoing Support
Partnership is developed in the initial stages of the sales process and continues after your initial system rollout.

Change Management
Recognizing your business is ever-changing, Client Support provides efficient change management to eliminate technology drag.

System Enhancements
Client Support remains your single point of accountability to manage enhancements to the system.

Service Reviews
Reviews are conducted to ensure a consistent standard of service is provided.